Features

Smart tools for the jobs that slip.

Each app is designed to do a single thing well — quick to fill in, clear at a glance, and ready as evidence when needed. No training course required.

A growing suite. New apps are added to the platform as we build them — and every one is included for all users at no extra cost. You never pay more for what comes next.

Audits & Checks

Turn your audits and routine checks into something you can actually keep on top of — and this app will turn it to accessible organised evidence.

  • Build audit templates to your own standards, or start from a basic one and adapt it
  • Assign audits to staff with a due date and see who's completed what
  • Get a live red/amber/green compliance score for each area
  • Attach a photo straight from a phone camera, or upload a document, as evidence
  • Export a branded PDF to file as evidence

Rota & Staff Scheduling

Build the rota, see the gaps before they become a problem, and send the hours straight to payroll — with the rota shaped around the way your service actually runs.

  • Three kinds of rota — location based, customer based, or community based, so a care home, a day service and a domiciliary round each get the right shape
  • Build a repeating 2- or 4-week pattern once, then roll it forward and copy weeks across
  • See uncovered shifts and staffing gaps at a glance, before the week starts
  • Double-booking is refused outright — nobody can be rostered in two places at once
  • Staff see only their own shifts, and can offer to pick up cover you need filling
  • Clock in and out on a phone at the point of care, with an optional check that the staff member is at the right address
  • Export hours for payroll as a spreadsheet — working hours, sleep-ins, overtime and TOIL, across every rota, for any date range

Safeguarding Log

One reliable place to record safeguarding concerns and show how each one was handled, start to finish.

  • Record a concern in moments, capturing only what's needed
  • Track each one through from raised to resolved
  • Keep a full timestamped history behind every entry
  • Attach supporting documents and photos to the record they belong to
  • Export the log for your safeguarding lead, commissioners or an inspector

Compliments, Concerns & Complaints

Capture every piece of feedback — the good and the difficult — and never lose track of where a complaint has got to.

  • Log compliments, concerns and complaints in one consistent place
  • Follow each complaint along a clear timeline you can stand behind
  • See the full history of who did what, and when
  • Attach letters, emails and photos to the entry they relate to
  • Download an Excel summary or a branded PDF in a click

Action Tracker

The follow-up jobs from audits, complaints and meetings — given an owner, a due date, and nowhere to hide.

  • Give every action an owner, a due date and a priority
  • Overdue actions turn red automatically, so nothing drifts
  • The person responsible can update status and add notes themselves
  • Export a branded action plan for your next governance meeting

Messaging & Announcements

Get a notice to the whole team and be able to prove they read it — and give staff somewhere to talk that isn't a personal WhatsApp group.

  • Post an announcement and every member of staff sees it when they next sign in
  • Each person acknowledges it, and the date they did is recorded
  • See at a glance who has read a policy update and who hasn't — the evidence an inspector asks for
  • Message a colleague directly, inside the platform rather than on personal phones
  • Everything stays in your organisation's account, and leaves with it

Safe Recruitment

Every pre-employment check for a new starter, tracked to one place — and no one becomes a user until safe recruitment is genuinely complete.

  • A full checklist — identity, right to work, DBS & barred list, references, health, qualifications and more
  • Nine mandatory checks must be confirmed before a recruit can be activated — the evidence CQC asks for under Regulation 19
  • Records the DBS number and date, not the certificate — minimal by design
  • When it's complete, one click creates the staff account and sends their invitation
  • Restricted to admins and HR Coordinators, because of the sensitive data it holds

Surveys & Forms

Build a form or survey, share a public link, and collect responses from anyone — staff, families or the wider community — no login needed for them to reply.

  • A drag-and-drop builder with text, choice, rating, yes/no and more
  • Publish to get a shareable link — send it by email, message or a poster
  • Run it anonymously, or ask for details; every form carries a clear privacy note
  • Set a closing date, review every response, and export to Excel
In every tool

The bits that make it evidence, not just records

Your branding

Your logo and name on every exported PDF, so it looks like your service produced it.

Excel & PDF exports

Get your data out whenever you need it — for a meeting, a report or an inspection.

Photo & document evidence

Attach a document, or take a photo on your phone, directly onto the record it belongs to.

Full change history

Every record keeps a timestamped trail, which is exactly what “well-led” asks you to show.

Role-based access

Managers, seniors and staff each see and do the right things — no more, no less.

Your own audit log

A searchable record of who did what across your account, ready when you need to answer a question.

Multiple registrations

Hold more than one CQC registration? Each one's data stays completely separate.

Take your data with you

Download everything you hold — records, history and attachments — in one file, whenever you want.

Safe by design

UK-hosted and encrypted, with nightly backups, holding as little personal data as possible.

Where it fits

It works with your care system, not against it.

SmartCareApps isn't care planning or eMAR, and doesn't try to be. It sits alongside the systems you already use for daily care, and takes care of the governance jobs those tools tend to leave to spreadsheets and memory.

See it on your own service.

Start a free trial to see it on your service, book a demo, or subscribe and set up your first audit in minutes.

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